Our ocean shipping time is 30-60 days depending on the country.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Dedicated payment page
We do not accept returns for non-quality-related reasons. Please carefully review the product’s size, color, material, and other specifications before placing an order.
If the product has a quality issue, we offer return, exchange, or repair services.
For any questions, please feel free to contact our customer support team. We are happy to assist you!
Our products are primarily shipped via Full Container Load (FCL) sea freight, with an estimated transit time of 45-75 calendar days. The actual schedule is subject to vessel booking confirmation. We recommend B2B clients plan their procurement cycles in advance to ensure a stable supply chain..
For B2C clients, we also offer single-piece sofa shipping. The logistics method can be selected based on feasibility, including sea freight or other suitable options. Shipping costs and transit times will vary accordingly.
Whether for B2B bulk orders or B2C single-piece purchases, all shipping costs are borne by the customer
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